Refund Policy
Refund Policy
At Eatlu, we strive to provide high-quality QR code menu services for restaurants. This Refund Policy outlines the terms and conditions for requesting a refund for our services. By using our services, you agree to this policy.
1. Eligibility for Refunds
Refunds may be granted under the following conditions:
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You purchased a paid subscription or service but did not receive access due to a technical issue on our end.
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You were charged incorrectly due to a billing error.
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You requested cancellation within the allowed refund period as stated below.
Refunds will not be issued for:
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Change of mind after purchase.
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Failure to use the service after purchase.
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Any issue arising from incorrect or incomplete information provided by the user.
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Violations of our Terms and Conditions leading to service suspension or termination.
2. Refund Request Process
To request a refund, follow these steps:
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Contact our support team at info@eatlu.com within 3 days of purchase.
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Provide your order details, payment receipt, and reason for the refund request.
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Our team will review your request and notify you of the approval or rejection within 7 business days.
3. Refund Method
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Approved refunds will be processed to the original payment method used during purchase.
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Processing time may vary depending on your payment provider, typically 5-10 business days.
4. Subscription Cancellations
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If you have subscribed to a recurring plan, you can cancel at any time.
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Cancellation requests must be submitted before the next billing cycle to avoid being charged.
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No refunds will be issued for partial use of a subscription period.
5. Changes to This Policy
Eatlu reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with the updated Effective Date.
6. Contact Us
For refund-related inquiries, contact us at:
Eatlu
Abu Dhabi, UAE
Email: info@eatlu.com
Thank you for using Eatlu. We appreciate your trust in our services.
